Customer Service

• Shipping & Delivery

We ship all of our firearms via UPS. UPS accepts packages containing firearms (as defined by Title 18, Chapter 44, and Title 26, Chapter 53 of the United States Code) for transportation only (a) between licensed importers, licensed manufacturers, licensed dealers, and licensed collectors (as defined in Title 18, Chapter 44 of the United States Code), and government agencies and (b) where not otherwise prohibited by federal, state or local law (i) from an individual to a licensed importer, licensed manufacturer, licensed dealer, or licensed collector; and (ii) from a licensed importer, licensed manufacturer, licensed dealer, or licensed collector to an individual. Handguns, as defined by 18 U.S.C. § 921, will be shipped only via UPS Next Day Air Services, specifically, UPS Next Day Air Early A.M., UPS Next Day Air, and UPS Next Day Air Saver.

• Privacy & Security

   This website privacy policy describes how Direct Action Manufacturing DBA Dam Guns protects and makes use of the information you give the company when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page. This website privacy policy was updated on: 01/07/2015. If you have any questions about this policy, please email contact us. We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

   What data we gather

   We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to client enquiries
• Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

                Specifically, we may use data:

• For our own internal records
• To improve the products and services we provide
• To contact you in response to a specific inquiry
• To customize the website for you
• To send you promotional emails about products, services, offers and other things we think might be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
• To contact you via email, telephone or mail for market research reasons.

• Returns & Replacements

              Firearms - No return is allowed after your acceptance at your FFL dealer. 

Ammunition -  ONLY if defective. We ask you to please notify us immediately of any issues so we can address them promptly. Once we have received and determined the item defective, we will issue a refund or exchange in proportion to the amount of product returned.  Otherwise, please note that all sales are final.

All other items - please contact us within 21 days to receive a return authorization number. No items will be accepted without this number.